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Guest Service Officer

Plaza Premium Lounge Singapore
Employment Type:  Full Time
Timing/Shift:  Shifts
Qualification:  Primary/Secondary School/'O' Level

DT34 Upper Changi

Fresh/entry Level

1 Year experience

Travel to office

Employment Type: Full Time

Timing/Shift: Shifts

Qualification: Primary/Secondary School/'O' Level

Experience: 1 Year

Job Description
  • Register guests and to assigns rooms, accommodating special requests whenever possible.
  • Verifies the guest's method of payment and follows established credit-checking procedures.
  • Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
  • Overall, to achieve higher satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
Job Requirements
  • Relevant experiences in hotel or customer service is an advantage
  • Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
  • Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
  • Computer literate and able to navigate through the company system
  • Outgoing, good communication, interpersonal skills, active listening and showing empathy
  • Be willing to perform shift work and work on weekends, Public Holidays - 5 days work week
  • Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage