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Customer Relations Executive

MARINA BAY SANDS PTE. LTD.
Employment Type:  Full Time
Timing/Shift:  5 Day Week, 5.5 Day Week, 6 Day Week, Weekends, Shifts, Others
Qualification:  Primary/Secondary School/'O' Level

CE1/DT16 Bayfront

Fresh/entry Level

0 Year experience

Travel to office

Employment Type: Full Time

Timing/Shift: 5 Day Week, 5.5 Day Week, 6 Day Week, Weekends, Shifts, Others

Qualification: Primary/Secondary School/'O' Level

Experience: 0 Year

Job Description

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).  
  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons. 
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.
  • Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
  • Perform all other adhoc duties as and when required.
Job Requirements

Education & Certification

  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

  • Prior experience in a Hospitality or Customer Service role preferred.

Competencies

  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Proficient in Microsoft Windows, Word and Excel.
  • Able to work on rotating shifts, public holidays and weekends.
Skills
Customer-focused
Team Player
Problem-solving skills
Microsoft Suite
Interpersonal skills