Showing 7 results

Applied on

Guest Services Officer

Mercure Singapore Bugis
Employment Type:  Full Time, Part Time
Timing/Shift:  5 Day Week, Shifts
Qualification:  Professional Certificate/NITEC
SGD $1800 - $2000  Monthly

EW12/DT14 Bugis

Fresh/entry Level

0 Year experience

Travel to office

Employment Type: Full Time, Part Time

Timing/Shift: 5 Day Week, Shifts

Qualification: Professional Certificate/NITEC

Experience: 0 Year

SGD $1800 - $2000 Monthly
Job Description

Main Responsibilities

  • To provide a courteous and professional service at all times.
  • Welcome guests in a friendly, prompt and professional manner.
  • To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
  • To provide information about hotel services and amenities
  • To ensure all guests’ information are strictly confidential for use by authorized personnel only
  • Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction
  • To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
  • To maintain good working relationships with your own colleagues, and all other departments.
Job Requirements
  • Secondary education
  • A positive and keen to learn attitude
  • Passion to deliver exceptional levels of guest services
  • Able to multi-task and detail oriented
  • Good interpersonal and communications skills
  • Able to work shift, weekends and public holidays
  • Competent in MS Office applications.
  • Knowledge of Opera system will be added advantage.

 

Interested applicants, please email to Shirlene.teo@accor.com