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Permanent, Full Time
Lucky Joint Construction
EW31 Tuas Crescent
EW31 Tuas Crescent
SGD $2800 - $3600 Monthly
Permanent, Full Time
Lucky Joint Construction
EW31 Tuas Crescent
EW31 Tuas Crescent
SGD $3000 - $4000 Monthly
Permanent, Full Time
Lucky Joint Construction
EW31 Tuas Crescent
EW31 Tuas Crescent
SGD $2200 - $2800 Monthly
Full Time
Lucky Joint Construction
EW31 Tuas Crescent
EW31 Tuas Crescent
SGD $2600 - $3500 Monthly
Applied on
EW31 Tuas Crescent
Non-Executive
1 Year experience
Travel to office
Employment Type: Permanent, Full Time
Timing/Shift: Shifts
Qualification: Professional Certificate/NITEC
Experience: 1 Year
Highlight
- 4-Day work week; predominantly night shift (8pm - 8am)
- On-Job Training Provided
Job Description
- Handles first level (Tier 1) call catching and dispatching services to address immediate support needs.
- Perform Level 1 troubleshooting in accordance to established procedures.
- Escalate and collaborate with Level 2 and 3 support teams to endure resolutions for trouble tickets.
- Create and maintain ownership of trouble ticket(s) from start till closure.
- Ensure updates into ticketing system are accurate and complete with appropriate details.
- Adhere to operational processes as per ITIL framework practices.
- Run regular reports on service desk performance, logs, etc.
- Minimally possess Diploma in any field of study
- Able to work rotating shifts to support 24/7 operations
- Proficient in at least 2-3 of the following languages: English, Cantonese, Malay, Indonesian
- Excellent communication and customer service skills
- ITIL v4 Foundation certification will be an added advantage
- Knowledge in domains relating to telecommunication, fibre networks or civil engineer will be an added advantage
- Experience in using IT Service Management software will be an added advantage