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Customer Quality Engineer

REC Solar Pte Ltd
Employment Type:  Permanent, Full Time
Timing/Shift:  5 Day Week, Shifts
Qualification:  Bachelor's Degree
SGD $3700 - $5800  Monthly

Fresh/entry Level

0 Year experience

Travel to office

Employment Type: Permanent, Full Time

Timing/Shift: 5 Day Week, Shifts

Qualification: Bachelor's Degree

Experience: 0 Year

SGD $3700 - $5800 Monthly
Job Description

ROLE / JOB SUMMARY:
• Analyze product and material reliability tests results to provide insights on the risk on product field failures and predict its mean-time to failure for different production batches/ BOM combination/ product types.
• Design tests to detect infant mortality and mid-life product failures.
• Analyze product warranty claim and provide modeling on product service life.
• Perform investigation projects that can include product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.
• Develop & contribute to building knowledge base of degradation from product to material level.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and process / design Improvements to prevent recurrence of problems.
• Collaborate with cross functional team in Module R&D programs, contributing to the domain of product characterization and reliability testing.
• Evolve testing regimes to ensure relevancy to new technologies. Providing timely engineering insights including failure analysis technical reports and presentation.
• Handles customer visits and factory audits and product inspection.

ADDITIONAL RESPONSIBILITIES:
• Exposure to global sales teams & customers in supporting technical queries. This can include technical reviews, technical publishing or site visit.

Job Requirements

Technical / Professional:
• Min. Bachelor’s Degree in Engineering or Science. Electrical/Mechanical, Physical Sciences.
• Application experience in managing (large) data modelling would be favorable.
• Scientifically disciplined and knowledge-hungry candidates from relevant industries with transportable skills are encouraged to apply. i.e. “we will show the ropes, you will have to do the climbing.”

Technological:
• Excellent practical knowledge and use of Microsoft Office, especially PowerPoint and Excel.

General:
• Communicate effectively through presentation and technical reports
• Enjoys a rigorous technical debate among peers & management to drive to business outcome.
• Technical skills including problem-solving, statistical data analysis and design of experiment.

People / Relations:
• Passionate about the idea “electricity, naturally“ – continuously come together with experts to develop best practices for measuring the solar energy, and conducting research to improve forecasting algorithms in solar energy production.
• Sense of urgency to create new changes.

ADDITIONAL ADVANTAGEOUS SKILLS:
• Programming language (e.g. Python) / SQL data management / Data modelling.
• Engineering experience in product or process development/ customer quality/ product reliability.
• ISO certified lead auditor.