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Outlet Manager

En Dining Bar Holdings Pte Ltd
Employment Type:  Full Time
Timing/Shift:  5 Day Week, 5.5 Day Week, 6 Day Week, Weekends, Shifts, Others
Qualification:  Professional Certificate/NITEC

TE19 Shenton Way

Manager

5 Years experience

Travel to sites / shop outlets

Employment Type: Full Time

Timing/Shift: 5 Day Week, 5.5 Day Week, 6 Day Week, Weekends, Shifts, Others

Qualification: Professional Certificate/NITEC

Experience: 5 Years

Job Description

Responsibilities:

  • Provide a high quality of service and deliver excellent dining experience to all customers
  • Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)
  • Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost
  • Enhance the leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service
  • Respond to the customer or team members comments and feedback professionally
  • Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system
  • Responsible and ensure outlet safety, cleanliness, hygiene are keeping in high standards
  • Ensure respective section in outlet follow SOP manual and execute accordingly
  • Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of the workforce to Area Manager regularly
  • Good knowledge about all menu, able to explain clearly to team members during training